FREQUENTLY ASKED QUESTIONS

Please use our ‘Enquire Now’ form and email us your requirement quoting the product codes and quantity OR you can call us on 020 3371 9035 to place your order.

We will require an initial payment of 50% of your order and your signed artwork approval before the production starts. The balance of your order is payable when your custom printed takeaway packaging arrives at our depot.

For your initial order, we suggest you should aim to order at least 3 months supply of your anticipated requirements. And for subsequent orders, we suggest at least 2 months supply.

We will provide you with our design template. You will need to submit your artwork in PDF or AI format using CMYK colour formatting. For PDF format, please save file as Press Quality PDF with font embedded and 300dpi high resolution. For AI format, please remember to convert fonts to outlines.

Once the remaining balance of your order has been settled, we can arrange delivery to you which will take between 3-5 working days. Delivery is free within the M25 area providing the value of the delivered goods is over £150 ex VAT. If you require next day delivery, this can be arranged subject to a delivery fee.

We can arrange for courier companies to deliver outside the M25 area subject to a delivery fee.

If your next shipment of branded takeaway packaging has yet to arrive but you have run out of stock, you could consider purchasing plain packaging from us to help you get by.

After every delivery to you, we will email you a delivery note and statement confirming your balance in our storage.